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Reporting to the Vice-President, Finance and Administration, the Director, Facilities Management is an integral member of the University’s administrative team who supports the academic mission and goals of the University through the strategic direction, leadership and planning.  The Director is responsible for the efficient and effective operations and maintenance of all University buildings, capital program development, space allocation administration and reporting, energy management programs and campus planning, while ensuring regulatory compliance is being met. The Director is also responsible for security services including the protection of the campus community and buildings and parking.  The Director will play a key role in fostering an equitable, diverse and inclusive work environment by integrating principles of Equity, Diversity, and Inclusion (EDI) into all aspects of facilities management.

RESPONSIBILITIES:

Overview

• Oversees and directs the operation of the department to ensure that goals and objectives are met. Goals and objectives will not only support the University’s strategic plan but also be focused on the principal purpose of exceptional customer service.
• Provide guidance and direction to department leaders regarding the operations of mechanical and electrical maintenance, utility services, building maintenance, custodial operations, grounds, security, environmental sustainability and waste management.
• Oversee periodic audits of the condition of the university’s physical resources and charts cyclical renewal requirements.
• Make recommendations to Vice President Administration & Finance with respect to priorities for major construction, renovation and alteration projects.
• Make recommendations with respect to all campus planning issues and initiatives.
• Oversee all major construction projects, including architect and engineer selection, coordination of user’s committees, drafting of instructions to consultants, preparation of RFP’s or RFI’s etc. approval of all design phases, management of tender calls, financial and contract management and general monitoring of all phases of construction.
• Oversee the safety and security of the university campus, including the management of parking facilities and services. Ensures a safe environment for students, faculty, staff, and visitors, while effectively managing all aspects of parking operations. 

Team Leadership

• Lead, mentor, and manage the departmental team, including hiring, training, and performance evaluations.
• Lead with a view to creating a culture of trust, safety and inclusion.
• Engage with team leader and staff to review and oversee workflow within the department to ensure it is effective and efficient.
• Promote a collaborative and inclusive work environment that values diverse perspectives.
• Review and oversee a staff training program to ensure all staff training requirements are met including EDI training.
• Review and over see departmental policies and procures to ensure they are up-to-date and reflect the goals of the department as well as the University community.
• Provide and encourage continuous development and succession planning for all departmental positions.

Strategic Planning

• Develop and execute long-term facilities strategies aligned with organizational goals.
• Lead the development of the campus master plans, long-range development plans, ensuring that campus spaces are relevant to the university’s requirements.
• Evaluate and recommend improvements to facility layouts, space utilization, and operational efficiencies.
• Develop and maintain strong working relationships with senior and department leadership and providing strategic decision support on a variety of complex Facilities Management and Campus Planning matters.
• Prepare and present facilities-related reports to senior management.

Financial Oversight & Administration

• Direct the financial management of the department, including the establishment and monitoring of budget control systems to ensure compliance with the University’s financial policies and procedures.
• Oversee facilities management information systems to maintain budget control and to direct the resources of the department in an appropriate fashion (work order, space management, deferred maintenance)
• Prepare and present professional reports for Senior Leaders and the Board of Governors as required.

Health, Safety, and Compliance

• Ensure compliance with all relevant health, safety, and environmental regulations.
• Develop and implement related emergency preparedness and response plans. 
• Participate as a member of the university’s Emergency Operations Centre Team.
• Recommend to senior leadership the delayed opening or closure of the campuses due to safety reasons including weather.

Parking Management

• Oversees the management of all parking facilities, including maintenance and accessibility.
• Develop and implement parking policies, procedures, and regulations.
• Monitor parking utilization and develop strategies to optimize space and revenue.
• Oversee parking enforcement, including issuing citations and resolving disputes.
• Implement technology solutions for parking management (e.g., payment systems, apps)

Equity, Diversity, and Inclusion (EDI)

• Integrate EDI principles into facilities management practices, including accessibility and accommodation needs.
• Develop and implement strategies to ensure facilities are welcoming and supportive of all employees and visitors.
• Collaborate with the EDI team to align departmental initiatives with broader organizational EDI goals.

Sustainability Initiatives

• Promote and implement sustainability practices in facilities operations.
• Identify opportunities for energy efficiency, waste reduction, and sustainable building practices.
• Guiding the planning and implementation of the University’s sustainability efforts to reach zero emissions.

Customer Service

• Address and resolve facilities-related issues and concerns from employees and stakeholders.
• Ensure high levels of customer satisfaction with facilities services.

Communication and Reporting:

• Fosters positive relationships with campus stakeholders, including students, faculty, and staff.
• Provide regular reports on facilities performance, issues, and improvements to senior management.
• Communicate effectively and timely with internal stakeholders to address facility-related needs and concerns.

• Create a culture of regular internal communication within the departmental team and allow for feedback loops as part of a culture of listening.

QUALIFICATIONS: 

• Bachelor’s degree in engineering plus a P.Eng. designation required. Master’s degree is considered an asset.
• Minimum of ten years of senior leadership experience in facilities management, preferably in a post-secondary or other large public sector environment. 
• Professional related certifications considered an asset.
• Proven experience in managing large-scale facilities operations and budgets.
• Ability to plan, coordinate and control all aspects of facilities management activities.
• Must be a relationship builder and work effectively throughout all levels of the University and with external partners. Demonstrated ability to work with management systems and a variety of custodial, trades, professional, administrative and industry personnel.
• Must be capable of working independently, take initiative and follow-through on assignments with minimal direction.
• Strong knowledge of construction related tender documentation and construction procurement methods, architectural, interior, and urban design standards and of construction means, methods and applications.
• Strong understanding of health, safety, and environmental regulations.
• Demonstrated commitment to EDI principles and experience in implementing EDI initiatives.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with diverse teams and stakeholders.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in facilities management software and Microsoft Office Suite.
• Knowledge of building systems, maintenance practices, and regulatory requirements.
• Strong financial experience managing budgets.